Energy Accounts Payment Assistance

ARE YOU ELIGIBILE?

You must:

• Hold an active electricity or gas account for your primary NSW residence.​
• Be the account holder, with the bill in your name.
• Be facing a short-term financial crisis or emergency affecting your ability to pay your current energy bill.

HOW TO APPLY

You will need:

• Provide two proof of identity documents.
• Submit a copy of your current electricity or gas bill, including:
  • Your first and last name (account and bill must be in your name).
  • The name of your energy retailer.
  • Your energy account number.
  • National Meter Identifier (NMI) for electricity or DPI/MIRN for gas.
• If applicable, confirm you're currently on a hardship plan with your energy provider.
• Optionally, include evidence of financial crisis, such as a termination notice or medical expenses

YOU'RE NOT ELIGIBILE

If you:

• Use Liquid Petroleum Gas (LPG) bottles for your gas supply.
• Are residing in embedded networks (e.g. some strata plans, retirement villages and residential parks).
• Have already paid your energy bill.
• Have a business account.
• Are not the account holder and the bill is in another person’s name.
• Have closed your energy account.