EAPA vouchers

If you're having difficulty paying your current household energy bills, you could be eligible for Energy Accounts Payment Assistance (EAPA) $50 vouchers.

EAPA vouchers are sent electronically to your energy retailer to help pay your home electricity or gas bills. Applying for an EAPA voucher involves an eligibility assessment by a NSW Government Representative or an approved Non-Government EAPA provider.

Eligibility

You must:

• Have an electricity or natural gas account for a NSW residential address, which is your primary place of residence and the account must be active at the time of your assessment.
• You must be the electricity or natural gas account holder (the account and bill must be in your name).
• Must be experiencing a short-term financial crisis or emergency that has caused you financial hardship and impacted your ability to pay your current residential energy bill.

You're not eligible if you:

• Use Liquid Petroleum Gas (LPG) bottles for your gas supply.
• Are residing in embedded networks (e.g. some strata plans, retirement villages and residential parks)
• Have already paid your energy bill
• Have a business account
• Are not the account holder and the bill is in another person’s name
• Have closed your energy account.

What you need to apply.

Prior to coming into the centre please prepare:

• Two (2) Proof of Identity Documents 
• A copy of your current electricity and/or gas bill, which includes your:
  • first and last name (your account and bill must be in your name)
  • energy retailer's name
  • energy account number
  • National Meter Identifier (NMI) number for electricity bills, or
  • Delivery Point Identifier (DPI)/Meter Installation Registration Number (MIRN) for gas bills
• Confirmation that you're currently on a hardship plan with your retailer (if applicable)
• Evidence of financial crisis, such as a termination notice or medical expenses (optional).